My Cart

Close

Return Policy

We want to exceed all of your shopping expectations and make your shopping experience with erbn boutique enjoyable and easy! Please contact us at erbnboutique@gmail.com with any questions! Thank you for choosing erbn boutique!

 

Online Policy:

Exchanges:

    • If you need a different size in the same item or would like to exchange the item for something different of equal or lesser value, you must email erbnboutique@gmail.com within 14 days after the order is shipped. If an item of lesser value is desired, the price difference will be refunded to you in the form of store credit! Once we receive the unwanted item, we will ship the new item to you for free!
    • Please note, our items sell quick and the size you may want to exchange for may have sold out within the 14 days. Please be sure to contact erbnboutique@gmail.com immediately so we can check if the item is in stock and we can keep it on hold until we receive the unwanted item. 

Returns:

    • If you would like to return an item, please email erbnboutique@gmail.com within 14 days after we ship you the order to receive store credit.
    • Please be sure to state the order number, item you wish to return, and reason for return in the email
    • Only items that are not final sale and have been unworn with price tags still attached may be eligible for returns
    • Shipping expenses for any returned items will be the customer's responsibility. 
    • If you receive a damaged item, please contact us at erbnboutique@gmail.com within 2 days of receiving the order with the order number, item, and description/photos of damaged item.

  

Final Sale:

    • All sale items, accessories (jewelry, hats, shoes, slippers, etc.), bralettes, home décor & gifts are final sale.
    • Please contact us with any questions regarding final sale items!

 

In Store Policy:

Returns/Exchanges:

    • If you are unsatisfied with your purchase, you can exchange or return your unwanted items within 14 days of purchase for store credit. Items must be in original condition with price tags still attached and unwashed, unaltered, and unscented. A receipt must be present. Please note, all sale items, discounted/promotional items, bralettes, accessories, jewelry, shoes, slippers, and hats are final sale.

      Hello You!

      Join our mailing list